Effective: December 30, 2025 • Updated: May 7, 2026
This Privacy Policy explains how TCoops ("we", "us", "our") collects, uses, and shares information when you visit or use our websites, applications, tools, and services.
The Services are operated by TCoops. We are responsible for the personal information we collect and process.
We do NOT sell personal information.
We share information only as necessary with service providers:
Brevo (brevo.com) — Email delivery, marketing automation, and contact management. Brevo processes email addresses and email engagement data (opens, clicks, unsubscribes) for users who join the FIM waitlist or beta program. Brevo servers are located in the European Union. Brevo's privacy policy is available at brevo.com/legal/privacypolicy.
We use cookies and similar technologies to maintain sessions, remember preferences, and provide analytics.
We are based in Alberta, Canada. Our service providers may process information in other countries, including the United States. Information processed outside Canada may be subject to the laws of those jurisdictions.
We retain personal information only as long as reasonably necessary to operate the Services, comply with legal obligations, resolve disputes, and enforce agreements.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No system is completely secure. You are responsible for safeguarding your account credentials.
Depending on where you live, you may have rights to:
We comply with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
To exercise your rights, contact: create@tcoops.ca
For FIM analytics data specifically, include "Analytics Data Request" in the subject line. We will respond within 30 days as required by applicable privacy laws.
Our Services are not intended for children under 13. If we learn that a child has provided personal information, we will take reasonable steps to delete it.
We may update this Privacy Policy from time to time. The "Last Updated" date will reflect the most recent revision. Continued use of our Services after changes means you accept the updated policy.
If visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the Website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract location data from images on the Website.
Pages on this Website may include embedded content (for example, videos, images, articles, or other content). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with embedded content, including tracking your interaction if you have an account and are logged in to that website.
If you leave a comment, the comment and its metadata may be retained indefinitely. This is so we can recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
Visitor comments may be checked through an automated spam detection service.
We render our contact email address using JavaScript to reduce spam. If you cannot view it, you can use the fallback format shown on the page.
The Filament Inventory Manager (FIM) uses PostHog (posthog.com, servers in the United States) to collect pseudonymous feature-usage analytics.
This information is used solely for beta program management and product improvement. It is not used for marketing or sold to third parties.
FIM uses PostHog's session recording feature to capture anonymized screen interactions — including mouse movements, clicks, and scroll behaviour — to identify usability issues and improve the product experience. Text typed into form fields (such as spool names or weights) is masked and not recorded. Session recordings are retained for [X days] and are accessible only to TCoops. Recordings are subject to the same consent mechanism as analytics — you may decline or withdraw consent at any time.
Data transfers from Canada/EU to the US are covered under PostHog's Standard Contractual Clauses. Analytics data is retained for 12 months, after which it is deleted.
Analytics and session recordings in FIM are enabled only after you explicitly click "Accept" in the consent banner shown on first use.
To withdraw consent at any time:
We do not sell your personal information.
Categories of information we collect for FIM analytics:
PostHog stores your consent preference and session identifier in your browser's local storage under keys beginning with ph_.
No tracking cookies are set by FIM.
Questions? Contact us at create@tcoops.ca